Documents Refund Policy

Check our resources and if you still can’t find what you’re looking for, give us a call. Refund Policy

On Domain Registrations

  • New Registrations may be canceled for credit on account within the first five days of registration. Note, ICANN is changing its policy due to abuse from Domain Tasting, so a cancellation fee may apply in the future. Domain refunds are possible only for traditional gTLD domains, i.e. .com, .net, .org. Other TLDs may or may not have an Add Grace Period in which the domain can be deleted for refund.
  • Renewals are non refundable. None of the registries allows for time added to a domain to be canceled or refunded.
  • Transfers that cannot be completed are refundable to your account balance.

On Web Hosting & Email Services
All advanced web and email hosting services come with a 30-day money back guarantee. If you wish to cancel a hosting upgrade within this period, please emails us. Once the 30 day window has passed, the service cannot be cancelled or refunded.
All hosting products can be upgraded or downgraded with no penalty. In the case of a hosting downgrade, the refunded amount will be applied to your account balance.

Refunds to credit card or PayPal account
Our standard policy for refunds is to apply the refund to your account balance with us. This balance can be used for future domain registration or hosting purchases with us. If you need funds credited back to your credit card or PayPal account, a processing fee of $5 will apply.


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