On Domain Registrations

New Registrations may be canceled for credit on account within the first five days of registration. Domain renewals are non refundable. None of the registries allows for time added to a domain to be canceled or refunded. Transfers that cannot be completed are canceled after 30 days or 10 resubmissions. Fees are credited back to your account balance. Completed domain transfers are non-refundable.

On Web Hosting & Email Services

All advanced web and email hosting services come with a 30-day money back guarantee. If you wish to cancel a hosting upgrade within this period, please emails us. Once the 30 day window has passed, the service cannot be cancelled or refunded.

Refunds to credit card or PayPal account

Our standard policy for refunds is to apply the refund to your account balance with us. This balance can be used for future domain registration or hosting purchases with us. If you need funds credited back to your credit card or PayPal account, a processing fee of $5 will apply.